My Account
You can find your account here.
Payment
All payments are safely processed by Paypal and Mollie.
Order Confirmation
You will receive an order confirmation via email shortly after placing your order. Please check all the details carefully. In case something went wrong during the checkout process please contact us a.s.a.p. at help@marjoleindelhaas.com
Shipping within the Netherlands
Orders are sent via PostNL. Packages weighing up to 2 kg and with maximum dimensions of 38 x 26.5 x 3.2 cm will be sent as mailbox packages with track and trace. All other packages will be sent as regular packages with track and trace.
Shipping within Europe / outside Europe
Orders are sent as packages with track and trace, either via standard postal services or, if available for your country, via FedEx.
Track and trace information will be sent via email once the order is complete.
We strongly recommend signing up for automatic notifications about your parcel, as provided by the carrier. In the event of a failed delivery attempt or if the package is not picked up, the package will be returned to us. As there are costs associated with these returns, we will need to pass these charges on to you. This may involve an additional fee for reshipping or a deduction from your order amount if we need to issue a credit. PLEASE MAKE EVERY EFFORT TO AVOID RETURNS. Thank you!
Note that emails may end up in your spam folder, so be sure to check it regularly after placing your order. Ideally, your order will be processed within 48 hours.
Taxes and other additional costs
Please note that depending on your region, local charges may apply. These charges are your responsibility.
Delivery time
We strive to ship all orders within 1 or 2 working days, depending on availability and payment.
- Transit time in the Netherlands: 1-2 working days
- Transit time in Europe: 5-7 working days
- Transit time outside Europe: via standard post 7-11 working days, though it can take up to 15-20 working days; via FedEx 5 working days.
If FedEx is not the standard shipping option for your country, you can request a custom shipment via FedEx by emailing order@marjoleindelhaas.com.
Please note that transit times do not include Saturdays, Sundays, or holidays.
Not received your order?
If you have not received your order (yet), please follow these steps:
- Check your track and trace (again). If you have not received track and trace details, please check your spam folder, as the information is sent automatically after each order is completed.
- Check your email/spam for any notifications from your postal service. Often, a new delivery appointment needs to be scheduled in case of a failed delivery attempt.
- Contact your postal company if the track and trace shows that the package has already arrived in your country.
- Sign up for notifications if you haven’t already, and the package is still in transit.
- We cannot process any requests regarding shipment status 6 weeks after shipment.
If you have checked these steps and still need help, please contact us at help@marjoleindelhaas.com.
Returned packages
If we receive returned packages that could not be delivered due to an incorrect address or because they were not collected after an unsuccessful delivery attempt, we cannot be held responsible for the costs of the return and reshipment.
If you would like us to reship the package, the costs for the return and reshipment will be invoiced and must be paid before we can resend the goods.
If you prefer us to issue a credit for your order, we will provide a partial credit, as the initial shipping costs and return fees will be deducted from the total order amount. This may also include customs costs if your parcel was shipped outside the EU.
Exchange & Return Policy
If you change your mind or are not satisfied with your product, you may return it within seven (7) days of receiving it. Please note the following:
- The item must be returned in its original condition and packaging (or similar sturdy packaging).
- If you wish to exchange the product for a different item or colour, the return shipping costs and the shipping costs for the exchanged item will be your responsibility.
- The item remains your responsibility until it is received by Marjolein Delhaas. We recommend using a trackable shipping method.
- Please include your receipt with your name, address, and reason for the return. If you are requesting an exchange, specify the item you prefer. A payment link for the return shipping costs (and any additional charges if you are exchanging for a more expensive item) will be sent via email. If the exchanged item is cheaper, the difference will be refunded, minus the new shipping costs.
- Refunds will only cover the cost of the purchased items, excluding the initial shipping costs.
Partial Refunds
Partial refunds may be granted in the following situations:
- Any item showing obvious signs of use or flip-through marks.
- Any item that is not in its original condition, is damaged, or is missing parts due to reasons not caused by us.
- Any item returned more than 30 days after delivery.
- Unclaimed parcels returned to us.
Once your return is received and inspected, we will notify you via email that we have received your returned item. We will also inform you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days. Refunds (excluding shipping costs) will be issued within 30 days. If an item is replaced, we aim to process the exchange within 5 working days after receiving the returned item.
Please send you return/exchange to:
Goods
Attn. Marjolein Delhaas
Knibbelweg 73 F1
2761 JC Zevenhuizen
The Netherlands
Non-franked shipments (COD shipments) will be rejected.
Sale/Sample items
Only regularly priced items may be refunded. Sale or sample items cannot be refunded.
Late or missing refunds
If you have not received a refund yet, please follow these steps:
Need more help?
Contact us at help@marjoleindelhaas.com
Product information
Binding
The weekly planners are bound with an open spine, meaning the spine of the diary is visible (and not broken!). This special technique, also known as Swiss binding, allows the diary to lie flat for easier use while showcasing the beauty of the binding method.
Colours
Colours displayed on the website cannot be guaranteed to be true to life, as they may vary depending on the colour settings of your computer and monitor.
Defects
Although your item is produced, packed, and sent with great care, it is possible that it may arrive damaged or with another defect. We kindly ask that you carefully inspect your item upon arrival.
If you find any damage, please notify us within two (2) days of receiving the item by emailing us at help@marjoleindelhaas.com, including your order number and a description of the defect. To speed up the process, we recommend sending a picture of the damage in a follow-up email (please do not attach it to the initial email, as attachments may cause the message to be flagged as spam).
Once we confirm the defect, you may return the item(s), and we will cover the return shipping costs, up to a maximum of 6.00 euros for mailbox post and 11.00 euros for packages. Please ensure you provide a receipt of payment for the return shipping, and be sure to obtain a tracking number for the return shipment.
Contact Information
If you have any questions or concerns regarding the FAQ or your order, please do not hesitate to contact us at help@marjoleindelhaas.com