My Account
You can find your account here.
Payment
All payments are safely processed by Paypal and Mollie.
Order Confirmation
You will receive an order confirmation by email shortly after placing your order. Please check all details. In case something went wrong during the check-out process please contact us a.s.a.p. at help@marjoleindelhaas.com
Shipping Netherlands
All post in the Netherlands is send by PostNL. Orders up from 50 gram with maximum dimensions 38 x 26,5 x 3,2 cm will be send as mailbox packages containing a trace code. Items less than 50 gram are send with standard mailbox post. All other orders will be send as a package with track and trace.
Shipping within Europe
All orders with maximum dimensions 38 x 26,5 x 3,2 cm up to 2 kilogram are send as standard mailbox post, without track or trace.
Orders bigger or heavier are send as a package with track and trace. If you want your mailbox post to be traced, please send an additional email and we will calculate your price and send you an invoice for an additional payment.
Shipping outside Europe
All international orders are send only with registered post. This means the package is secured and traced and–in case of mailbox parcels– you need to sign for the delivery.
Delivery time
We strive to ship all orders within 5 working days depending on availability and payment.
If you live abroad, International shipments take longer to arrive. Standard Intercontinental shipping time is 7 – 11 working days, but be patient as in the past we have experienced it can sometimes take up to 3 even 4 weeks, especially around the Holidays.
Transit times do not include Saturdays, Sundays or holidays.
Taxes and other additional costs
Please note that depending on your region local charges can occur. These charges are at your own expense.
Exchange & return policy
In case you changed your mind or you are not satisfied with the product, it’s possible to return your product within seven (7) days after receiving the product. Please note:
– The item is returned in its original condition and shipment packaging (or a similar solid package).
– If you want to exchange your product for a different item/colour the shipping costs of the return + sending the exchanged item is fully at your expense.
– The item is your responsibility until received back at Marjolein Delhaas, having a tracking number for your shipment would be advised.
– Enclose your receipt with your name, address and reason for the return. In case of an exchange specify the item you prefer. A pay link for shipping costs (and any additional costs in case you exchange it for a more expensive item) will be send by email. If the exchanged item is cheaper the difference will be refunded after having deducted the new shipping costs.
– The refund will be for the purchased items only, not for the initial paid shipping costs.
There are certain situations where only partial refunds are granted:
- Any item with obvious signs of use or flip-through marks.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
- Unclaimed parcels that are returned to us.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Refunds (purchase excluding shipping costs) will be paid back within 30 days. In case the item is replaced by another item we try to handle the replacement within 5 working days after the item is received back.
Please send you return/exchange to:
Marjolein Delhaas
Jaffa 13A
3061 JG Rotterdam
The Netherlands
Non-franked shipments (COD shipments) will be rejected.
Sale/Sample items
Only regular priced items may be refunded. Sale or sample items cannot be refunded.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at help@marjoleindelhaas.com
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at help@marjoleindelhaas.com and send your item to: above address.
Need help?
Contact us at help@marjoleindelhaas.com for questions related to refunds and returns.
Additional product information
Binding
The weekly planners are bound with an open spine. This means the spine of the diary is visible (and not broken!). This special technique – also know as Swiss binding – makes the diary fall open flat, and therefore better to use. Also it shows the beauty of the binding technique
Colours
It cannot be guaranteed that colours on the website will be true to life. This depends partly on the colour settings of your computer and monitor.
Defects
Although produced, packed and send with great care it can occur that your item is damaged or has some other defect. Therefore we ask you to carefully check your item once it has arrived. In case of damage please notify us within two (2) days after receiving the item by sending us an email at help@marjoleindelhaas.com referring to your order number and the nature of the defect. To speed up the process, we advice to send a picture of the damage in an up-following e-mail (do not enclose it in the same email, as the email might end up in a spam-box because of the attachment).
Once we confirm the defect you can return the item(s) and shipping costs will be refunded at our cost up to a maximum value of 6,00 euros for mailbox post and 11,00 euros for packages, only if you can handover a receipt of payment. And… make sure you get a track and trace number.
Contact Information
If you have any questions or concerns regarding FAQ or your order, please do not hesitate and contact us at help@marjoleindelhaas.com